Returns & Exchanges

At PAVOI, we want you to be completely satisfied with your purchase. If your jewelry doesn't meet your expectations, we offer a hassle-free 60-day return and exchange window for all items in their original condition.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Print Shipping Label

Once your request is approved, download and print the prepaid shipping label provided via email and securely package your jewelry.

3

Ship the Package

Drop off your package at any authorized carrier location, ensuring the original packaging is included to prevent damage during transit.

4

Receive Refund or Exchange

After our team inspects the returned items, we will process your refund to the original payment method or ship out your new selection within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing