Frequently Asked Questions

Everything you need to know about your PAVOI experience

What materials are used in PAVOI jewelry?

We specialize in high-quality affordable luxury. Most of our pieces are crafted from 100% recycled Sterling Silver or Brass, then plated in 14K Gold, Rose Gold, or Rhodium for a long-lasting, brilliant finish.

Is your jewelry hypoallergenic?

Yes, our jewelry is 100% lead-free and nickel-free. We use hypoallergenic materials to ensure that even those with sensitive skin can wear our pieces comfortably all day long.

How should I care for my jewelry to prevent tarnishing?

To maintain the shine, avoid contact with water, perfumes, and lotions. We recommend removing your jewelry before swimming or exercising and storing it in a dry, cool place inside its original PAVOI pouch.

What is your return policy?

We offer a 60-day, no-questions-asked money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 60 days for a full refund or exchange.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental United States. We also offer expedited shipping options at checkout if you need your jewelry sooner for a special occasion.

Do you offer a warranty on your products?

Absolutely. Every PAVOI piece is covered by a 90-day warranty against manufacturing defects. If your jewelry arrives damaged or breaks due to a craft flaw, we will replace it free of charge.